PRIVACY NOTICE
Last updated 24th September, 2026
Thank you for choosing to be part of our community at Farrant-Hurley Ltd, doing business as Hurley's Hair Design ("Hurley's Hair Design", "we", "us", "our"). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice, or our practices with regards to your personal information, please contact us at Complience@hurleyshd.co.uk.
When you visit our website http://www.hurleyshd.co.uk (the "Website"), and more generally, use any of our services (the "Services", which include the Website), we appreciate that you are trusting us with your personal information. We take your privacy very seriously. In this privacy notice, we seek to explain to you in the clearest way possible what information we collect, how we use it and what rights you have in relation to it. We hope you take some time to read through it carefully, as it is important. If there are any terms in this privacy notice that you do not agree with, please discontinue use of our Services immediately.
This privacy notice applies to all information collected through our Services (which, as described above, includes our Website), as well as, any related services, sales, marketing or events.
Please read this privacy notice carefully as it will help you understand what we do with the information that we collect.
TABLE OF CONTENTS
1. WHAT INFORMATION DO WE COLLECT?
2. HOW DO WE USE YOUR INFORMATION?
3. WILL YOUR INFORMATION BE SHARED WITH ANYONE?
4. HOW LONG DO WE KEEP YOUR INFORMATION?
5. HOW DO WE KEEP YOUR INFORMATION SAFE?
6. WHAT ARE YOUR PRIVACY RIGHTS?
7. CONTROLS FOR DO-NOT-TRACK FEATURES
8. DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
9. DO WE MAKE UPDATES TO THIS NOTICE?
10. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
11. HOW CAN YOU REVIEW, UPDATE OR DELETE THE DATA WE COLLECT FROM YOU?
1. WHAT INFORMATION DO WE COLLECT?
Personal information you disclose to us
In Short: We collect personal information that you provide to us.
We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Website or otherwise when you contact us.
The personal information that we collect depends on the context of your interactions with us and the Website, the choices you make and the products and features you use. The personal information we collect may include the following:
Personal Information Provided by You. We collect names; phone numbers; email addresses; mailing addresses; billing addresses; debit/credit card numbers; and other similar information.
Payment Data. We may collect data necessary to process your payment if you make purchases, such as your payment instrument number (such as a credit card number), and the security code associated with your payment instrument. All payment data is stored by Paypal and Stripe. You may find their privacy notice link(s) here: https://www.paypal.com/uk/webapps/mpp/ua/privacy-full and https://stripe.com/en-gb/privacy.
All personal information that you provide to us must be true, complete and accurate, and you must notify us of any changes to such personal information.
2. HOW DO WE USE YOUR INFORMATION?
In Short: We process your information for purposes based on legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations, and/or your consent.
We use personal information collected via our Website for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations. We indicate the specific processing grounds we rely on next to each purpose listed below.
We use the information we collect or receive:
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To facilitate account creation and logon process. If you choose to link your account with us to a third-party account (such as your Google or Facebook account), we use the information you allowed us to collect from those third parties to facilitate account creation and logon process for the performance of the contract.
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To post testimonials. We post testimonials on our Website that may contain personal information. Prior to posting a testimonial, we will obtain your consent to use your name and the content of the testimonial. If you wish to update, or delete your testimonial, please contact us at complience@hurleyshd.co.uk and be sure to include your name, testimonial location, and contact information.
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Request feedback. We may use your information to request feedback and to contact you about your use of our Website.
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To enable user-to-user communications. We may use your information in order to enable user-to-user communications with each user's consent.
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To manage user accounts. We may use your information for the purposes of managing our account and keeping it in working order.
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Fulfill and manage your orders. We may use your information to fulfill and manage your orders, payments, returns, and exchanges made through the Website
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Administer prize draws and competitions. We may use your information to administer prize draws and competitions when you elect to participate in our competitions.
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To deliver and facilitate delivery of services to the user. We may use your information to provide you with the requested service.
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To respond to user inquiries/offer support to users. We may use your information to respond to your inquiries and solve any potential issues you might have with the use of our Services.\
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To send you marketing and promotional communications. We and/or our third-party marketing partners may use the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. For example, when expressing an interest in obtaining information about us or our Website, subscribing to marketing or otherwise contacting us, we will collect personal information from you. You can opt-out of our marketing emails at any time (see the "WHAT ARE YOUR PRIVACY RIGHTS" below).
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Deliver targeted advertising to you. We may use your information to develop and display personalized content and advertising (and work with third parties who do so) tailored to your interests and/or location and to measure its effectiveness.
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For other business purposes. We may use your information for other business purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Website, products, marketing and your experience. We may use and store this information in aggregated and anonymized form so that it is not associated with individual end users and does not include personal information. We will not use identifiable personal information without your consent.
3. WILL YOUR INFORMATION BE SHARED WITH ANYONE?
In Short: We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations.
We may process or share your data that we hold based on the following legal basis:
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Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose.
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Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.
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Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.
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Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).
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Vital Interests: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.
More specifically, we may need to process your data or share your personal information in the following situations:
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Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
4. HOW LONG DO WE KEEP YOUR INFORMATION?
In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.
Request account and data deletion
To request deletion of your Hurley’s Hair Design booking account and associated personal information, email enquiries@hurleyshd.co.uk from your registered booking email address. Use the subject “Account deletion request”.
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Farrant-Hurley Ltd will process your request and arrange account deletion through our booking provider, SalonIQ, where applicable.
Salon records are retained in an archive for six years and destroyed at the end of that period. Records still within this retention period are excluded from immediate deletion.
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5. HOW DO WE KEEP YOUR INFORMATION SAFE?
In Short: We aim to protect your personal information through a system of organizational and technical security measures.
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security, and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Website is at your own risk. You should only access the Website within a secure environment.
6. WHAT ARE YOUR PRIVACY RIGHTS?
In Short: In some regions, such as the European Economic Area, you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time.
In some regions (like the European Economic Area), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; and (iv) if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal information. To make such a request, please use the contact details provided below. We will consider and act upon any request in accordance with applicable data protection laws.
If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. Please note however that this will not affect the lawfulness of the processing before its withdrawal, nor will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.
If you are a resident in the European Economic Area and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here: http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.
If you are a resident in Switzerland, the contact details for the data protection authorities are available here: https://www.edoeb.admin.ch/edoeb/en/home.html.
7. CONTROLS FOR DO-NOT-TRACK FEATURES
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.
8. DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
In Short: Yes, if you are a resident of California, you are granted specific rights regarding access to your personal information.
California Civil Code Section 1798.83, also known as the "Shine The Light" law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.
If you are under 18 years of age, reside in California, and have a registered account with the Website, you have the right to request removal of unwanted data that you publicly post on the Website. To request removal of such data, please contact us using the contact information provided below, and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Website, but please be aware that the data may not be completely or comprehensively removed from all our systems (e.g. backups, etc.).
9. DO WE MAKE UPDATES TO THIS NOTICE?
In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.
We may update this privacy notice from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.
10. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
If you have questions or comments about this notice, you may contact our Data Protection Officer (DPO), John Hurley, by email at complience@hurleyshd.co.uk, by phone at 01902496479, or by post to:
Farrant-Hurley Ltd
John Hurley
Toora House
Homers Fold
Bilston, West Midlands WV14 0BA
United Kingdom
11. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it in some circumstances. To request to review, update, or delete your personal information, please submit a request form by clicking here. We will respond to your request within 30 days.
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12. HHD mobile app — addition to the website privacy notice
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This section explains how the Hurley's Hair Design mobile app, operated by Farrant-Hurley Ltd, uses information. It supplements our salon and website privacy notice.
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App section updated: 12 October 2026.
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Information stored on your device
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The app stores your saved service favourites and downloaded copies of salon information on your device so that you can use them again, including when offline. The app does not upload your favourites to a salon account. You can remove favourites using the heart buttons or remove locally stored app data using your device settings (on iPhone, delete the app rather than offloading it). Your device's own backup settings may affect whether app data is backed up or restored.
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Downloading salon information
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The app connects to www.hurleyshd.co.uk and our website image hosting to download prices, team photographs, opening hours and other public salon information. These connections disclose technical information such as your IP address to the website and hosting providers as part of delivering the content. The website is hosted using Wix. The app does not need an account to browse salon information or save favourites.
The app also downloads published news and photographs from our separate HHD news service, hosted using OpenAI Sites and Cloudflare. These services receive technical connection information, such as IP addresses and request details, to deliver and protect the service. Their own privacy notices describe their handling of service and security records.
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Optional news and offer notifications
You can choose to receive notifications on Android and iPhone about newly published salon news, features and offers. We use your consent to send these alerts. You can still read news and use the app without enabling alerts, and you can withdraw your consent at any time.
When you enable alerts, the app registers a device notification token with our news service. We store that token, registration and refresh dates, and delivery records such as the relevant post, delivery status, provider receipt and any delivery error. We use these records to send alerts, avoid duplicate alerts and troubleshoot delivery. The notification feature does not link these records to your name, email address or booking account, and it does not report whether you opened a notification.
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We use Expo's push notification service with Google Firebase Cloud Messaging for Android and Apple Push Notification service (APNs) for iPhone to deliver alerts. These providers process notification or installation identifiers and the notification content needed for delivery, such as the post title, short message and post identifier. The Android app includes Firebase messaging software, which may also process installation identifiers for its delivery infrastructure. Connections to our news service and notification providers use HTTPS. Provider privacy information is available at https://expo.dev/privacy and https://firebase.google.com/support/privacy and https://www.apple.com/legal/privacy/. These services may process information outside the United Kingdom; their privacy information explains their processing locations and international transfer arrangements.
Turning alerts off and notification record retention
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Use "Turn off news alerts" in the app's News tab to withdraw your choice and request removal of your device registration. When that request reaches our server, we delete the registration and its associated notification delivery records. If your device is offline, the app retries the removal when it reconnects. You can also stop notifications immediately through your phone's notification settings. Changing phone settings alone does not immediately remove our stored registration; the app checks permission again when opened and attempts removal.
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Our routine automated cleanup removes registrations that have not been refreshed by the app for 90 days, together with their associated delivery records. Other notification delivery records are removed during routine cleanup once they are more than 30 days old. These periods describe records in our news service; Expo, Google Firebase, Apple and our hosting providers have their own retention and deletion arrangements. Turning off HHD alerts does not necessarily delete all technical identifiers or records held by those providers.
The six-year retention period for archived salon records in our main privacy notice is separate from these notification records. For help with notification data or a privacy request, email enquiries@hurleyshd.co.uk.
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Booking appointments
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The booking button opens our SalonIQ booking portal in a browser. Information that you enter there is handled through the booking service, rather than stored in the app's favourites list. Please read the privacy information provided in the booking portal before entering personal information. Any booking-related account, payment or deletion request should be directed to the salon or the booking service as appropriate.
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Calling, directions and sharing
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Call us opens your phone's dialler with the salon telephone number; it does not place a call automatically. Directions opens a maps service with the salon address. Sharing your shortlist opens your device's sharing options, and you decide which app or person receives it. Those phone, maps and sharing services have their own privacy practices.
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Advertising and tracking
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The app does not include third-party advertising or behavioural analytics added by us. Our own news feed may include salon offers, and optional notifications may promote those offers as described above. The salon website, news hosting, notification providers, external booking portal, maps service and app store have their own privacy information and may process information when you use their services.
Contact
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For app support, contact itsupport@hurleyshd.co.uk. For privacy questions or requests about your information, contact enquiries@hurleyshd.co.uk. You can also contact Farrant-Hurley Ltd, trading as Hurley's Hair Design, on 01902 496479 or at Toora House, Homers Fold, Bilston, West Midlands, WV14 0BA, United Kingdom. The rights and contact provisions in our main privacy notice also apply.
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